Integrations
Intercom
Add Intercom Messenger to the Pharos pages you choose.
What Is This Integration
The Intercom integration adds the Intercom Messenger experience to Pharos-managed surfaces.
It allows your account to show a support or sales chat entry point directly inside supported Pharos pages.
When to Use It
Use Intercom when you want:
- buyers to contact your team during checkout
- customers to access chat in the customer portal
- a consistent Messenger experience across the surfaces you enable
Prerequisites
Before configuring Intercom, make sure:
- you have an Intercom workspace
- you have the Intercom App ID for that workspace
- you know which Pharos surfaces should display the Messenger
How to Configure It in Pharos
- Open the Intercom integration page in admin settings.
- Enable the integration.
- Enter the Intercom App ID.
- Choose the surfaces where Intercom should appear:
- payments
- customer portal
- Choose whether the default launcher should be shown.
- Choose the launcher alignment.
- Save the settings.
What Happens After It Is Enabled
After the integration is enabled:
- Pharos loads the Intercom Messenger only on the selected surfaces
- the launcher follows the alignment and visibility options you configured
- Messenger stays disabled on surfaces you did not enable
How to Verify It Is Working
To verify the setup:
- opening a supported Pharos surface you enabled
- confirming the Messenger launcher appears
- confirming it does not appear on disabled surfaces
- starting a conversation from the enabled page
Limitations or Important Notes
- this integration is focused on Messenger behavior inside Pharos surfaces
- if the integration is enabled without a valid App ID, it is not fully configured
- visibility is controlled per surface inside Pharos
Troubleshooting
If Intercom does not appear:
- confirm the integration is enabled
- confirm the App ID is correct
- confirm the specific surface is enabled
- confirm you are testing on a supported Pharos page rather than an unrelated page